Read our Ladbrokes review, then check out other users’ reviews or add your own…
Our Rating: Blacklisted.
Ladbrokes are a well known high street bookmaker in the UK, with a name that has been synonymous with sports betting for many years. They’re a brand that everybody know, which is why they have grown into one of the biggest names in online betting. But big doesn’t always mean good, and many users complain about poor odds, slow payouts and lack of customer support. So do they have a point? Let’s find out…
New customers can claim a £50 Free Bet offer.
Ladbrokes offer free live streaming on UK & Irish horse racing, plus selected football, tennis and greyhound racing. Many other bookies offer the same service though. Ladbrokes streams are not as good quality as those offered by Bet365 or Betfair.
To be fair, there are also several other useful features, including daily price boosts, best odds guaranteed and money back on accumulators. Again, there are other bookies that also have the same offers.
Ladbrokes offer a free phone help service to both UK and International customers. There is also a live chat option, and a self service help facility which contains the answers to many frequently asked questions. The standard of their support is usually hit and miss. If everything works fine then you won’t need it. But if you do have an issue, it’s pot luck as to whether you’ll get someone who helps or someone who simply doesn’t want to know. Based upon the reviews left by our community, it seems that support is one of their weakest areas.
If you’ve ever placed a bet in a Ladbrokes shop before, you’ll know they offer a wide range of markets on just about every sport you can think of. The same is true online. That still doesn’t necessarily mean that their odds are good though. Ladbrokes claim that they review their odds regularly to make sure they are competitive. If that’s true, it doesn’t work, because they often aren’t.
Ladbrokes offer a choice of payment methods. As usual, all major credit and debit cards can be used. They also offer deposits and withdrawals via PayPal. You can check out their FAQ page for a list of banking options. Ladbrokes review withdrawal requests to ensure they are genuine. They claim that PayPal, Skrill and Neteller withdrawals will in your account in less than 6 hours. However, some customers have reported delays and problems withdrawing their money.
Ladbrokes are a well known bookie that have been around for years. Their £50 Free Bet offer is attractive, but after that things go downhill fast. Their odds are pretty stingy, and their customer service leaves much to be desired. We’re seeing too many complaints about their service, so we have no alternative but to blacklist them.
There’s a great choice of highly rated online bookies out there, so you don’t need to settle for second rate service. We recommend you do not join Ladbrokes, you’ll find much better options elsewhere.
Your Ladbrokes Reviews
The following are genuine reviews written by real members of the Which Bookie community. So now you know what we think, you can see whether other people agreed. Here’s how you rated Ladbrokes.
17 reviews )
Wish I'd Seen This Before
“Thanks for your review, my only regret is that I did not see this earlier. If I had I would never have joined them and would have saved myself the £250 they stole from me. I am considering legal action against them because of this. Save yourself the hassle and bet somewhere else. They are scum pure and simple.”
- Tom Lee
Worst Ive Ever Seen
“Absolute scum of the earth and worse bookie I have used by a mile. The way they treat their customers they obviusly hate each and every one of us and to be honest the feelings mutual.”
- Thomas T Tank
“always been a loyal customer of Ladbrokes (online only as I do not bet in the shops) and they have been good for me. Have had quite a lot of free bets off them in the past and always pay out my winnings. also the helpdesk was good when I had a problem with my credit card.”
“I walked into Ladbrooks and asked the rep for odds on a bet, he rang the trader up, the trader quoted 8/1, the rep wrote 8/1 on the slip and now they are saying they can only pay out 3/1 as it was human error and that its in there T&Cs.... What T&Cs??? No one presented anything to me verbally or written!!! Absolute joke!!! Dont use them, they are thieves”
“Ladbrooks is just terrible bookie should be shut down do not join you will regret”
“Crap bookie alert! Bad odds bad service bad experience all round. Keep walking nothing to see here. Try somewhere else do yourself a favour!!!”
“After emailing me to get twice the payout up to £50 on a specific race I deposited £10 to bet a 6/1 shot which would have paid out my winnings + £50 as a free bet if it won. When trying to lay the bet I just got instructions that I needed to deposit cash to place the bet. I checked my account several times after getting the same instruction and just could not get the bet accepted. The horse won at 11/2 favorite. It has happened on several occasions but only when I am betting a favorite.”
- D Murray
“They are just a nasty, horrible comany to deal with. Laddies entice you in with their TV ads and offers but once you dare to win a bet and try and get your money out it is a different story and they will do literally anything to avoid paying you. I think they must be in some financial trouble cos they are doing whatever it takes to hold on to every penny and that is bad news for you if your betting with them as you will never see your winnings. Avoid these scumbags.”
not perfect but good
“use the Ladbrooks app quite often and it normally works good. you get the same odds as in shop but bet from anywhere. plus free bet when you join which is £50 free you can never get that in the shops. they could offer more promotions for example weekly free bets. but the promo they do have is ok.”
- Nick Thomas
Ladbrokes Always Reliable
“Not sure why some people are harsh on Laddies especially when some complaints are based on bets placed in a shop. The online business is a totally different part of the company folks!! And I have never had any issues with them at all. You do not stay in business all this time if you're not a decent bookie.”
“Go into a Ladbrooks shop and the odds are worse on the high street. Go to there website and its the same. My advice is go sumwhere else cos these are con men”
- Freddie Pickering
“Refused to honor my bet on Wimbledon because they say there was an "error with the odds displayed on site" but strange they only decided this after the bet had won. They had plenty of chance to let me know before the match started. If I had lost I wonder if they would still have cancelled it? Very dodgy indeed and this should be illegal it's basically fraud on their part. Be warned.”
“Ladbrokes are not the best choice. They are ok but I think you can get better odds and better offers at some other online bookies.”
- Lee North
“Never been in a Ladbrokes shop as I do all my betting on mobile. Ladbrokes app has been good for me. Always honour my bets and always pay out so no complaints”
- Andrew Tapp
“I really, really do not like Ladbrokes. They treat you like garbage and their odds are bad, I mean really bad compared to other bookmakers. Literally cannot understand why anybody would bet with these when you can find so many other sportsbooks who look after their players much better. Whatever you bet on there is a better option.”
“Surprised to see anyone gives them more than 1 star. Since they merged with Coral it has been downhill fast for Ladbrokes. Customer service was always poor but they found a way to make it worse. They limit accounts almost immediately, for no reason. What is the point if you can only bet 50p? And their odds are so bad you're lucky to even get your stake back if you win. And even if you do they don't like you withdrawing. Can't think of a single reason to recommend them. Other bookies are much much better!”
“Ladbrokes are ok but not great. I have an account at most online bookies and there are better choices than Ladbrokes. There is nothing they do that others don't do better. It is worth having an account for the free bet but I do not use them regularly.”
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